Conexia Methodology
Agility
We propose an agile work system that understands clients' needs, focuses on results, respects diversity of opinions, delivers incremental value, promotes transparent and timely communication, and encourages feedback.
How we work
Collaborative and responsible interactions with clients.
Focus on results.
Continuous improvement cycles.
Respect for diversity of opinions.
Accountable for our responsibilities.
Flexibility and entrepreneurship.
Standardized frameworks according to each project.
User Services
The user experience comes first and foremost. We focus in areas such as change management, customer communications, help desk, and user loyalty.
Change management focuses on the adoption of providers
Help Desk, in charge of providing support to queries and incidents through phone, email and chatbot.
Monitoring the performance of the platform through KPIs.
Information Security
We guarantee the information security of our technology platform, protecting its confidentiality, ensuring its integrity and availability, managing risks on time and mitigating security incidents.
All our processes are ISO 27001 certified.
Contact us and start the digital transformation process in your healthcare organization today.